COVID-19 Toolkit   Solutions for the new normal and beyond.

ℹ Falcon DHQ C-19 Response

In March the UK Government followed other nations in announcing unprecedented measures to help stop the spread of the Coronavirus pandemic.

Since then, we have been working with industry to provide bespoke solutions to help operate under the new laws. As the great lockdown eases globally, these modules have continued to evolve to work in the new normal.

Our COVID-19 ToolKit is a mix of solutions and resources to help you navigate these challenging times.

Bookmark this page and check regularly for updates.

Falcon DHQ enables you to continue operations even if part of your workforce now have to work from home.
And yes, that also includes control room operations.

See below to discover how.

Manage all your staff and sites on your desktop, from anywhere

  • See, manage, and resolve incidents
  • Manage any under staffing
  • Monitor and manage welfare
  • See staff location
  • Visual site information
  • Your dashboard is all online: no install

Optimise your healthy staff, and manage lone workers

  • Ensure clients always have staff on site
  • See work history
  • Staff usage reports
  • Shift lateness and absence highlighted
  • Monitor accurate training and license records

Ensure essential paper records are digital and still accessible

  • Full digital versions of report logs so you can reduce touch points
  • View site logs from anywhere - even your home office
  • Important data surfaced to the top
  • Fully searchable database

Staff can’t WFH? Help them manage with social distancing

  • Staff use their own device
  • Simple easy to use app for your staff
  • No person to person contact needed for any reporting
  • Update staff wherever they are and provide reassurance

Products adpated and created for C-19

A graphic of a lady beig able to analyse intelegence on the Falcon DHQ platform.

Visitor Plus

Building out from our Attendance Pro suite, Visitor Plus allows you to accurately monitor the numbers of everyone in your building - including what department, what floor or suite the are going to and whether they are a guest or not. Guests can be booked in and monitored until their departure. All required details are stored in accordance with current
UK Government guidence.


With eBooker you can view deployment history, shift patterns, and contact details all in one place. This allows you to access, review and analyse shift patterns and staff details supporting COVID-SAFE guidelines. If a staff member has to self isolate, eBooker can highlight suitable colleagues to cover. Importantly - it can also show colleagues that may have been in contact and also are required to self-isolate.

A graphic of people being in sync across all their teams and departments thanks to Falcon DHQ.

A graphic of people collaborating using Falcon DHQ mobile App.

Track. Trace. Safe.

Designed for your staff, your clients - and their customers. Powered by in app biometric location based sign-in and monitoring, Track. Trace. Safe. means users enroll and sign-in once and then remove the need to repeat check-in at participating sites.
Reduce the friction between users and attendance, while ensuring COVID-SECURE standards.

Support and Advice for Industry

GOV.UK (Web)

To protect yourself and others, when you leave home you must:

  • wash hands - keep washing your hands regularly
  • cover face - wear a face covering over your nose and mouth in enclosed spaces
  • make space - stay at least a metre away from people not in your household

For up to date information always check GOV.UK/coronavirus

Falcon DHQ (PDF)

Falcon DHQ has produced a useful PDF for the security industry to assist frontline operators when working during COVID-19.

For more information you can visit or

Click the button to view
(PDF format)

The SIA (Web)

The Security Industry Authority has published guidance on COVID-19.

This includes guidance for Queue Management in relation to SIA Licensing and general FAQs. Their COVID Hub also has updates from the Authority Chief Exec, Ian Todd FRSA.

For up to date information check